Shipping & Returns

SHIPPING

I currently ship about 2–4 times a week. Please note that shipping times quoted online begin once your package enters the USPS system.

During storewide sales, orders may take a little longer to prepare—while I roll up my sleeves and bust a move!

If you live in a country that isn’t listed in my shipping options, please email me directly. Chances are, I can get some Leom to you. ✨

RETURNS + EXCHANGES

While I sincerely hope everything fits you like a dream, I know that ordering clothing online is always a bit of a leap of faith—and sometimes something simply doesn’t make the cut.

Thank you for giving it a try. I’m happy to help with another size, color, style, or a return when applicable.

Here are a few guidelines to keep the process smooth:

• Full-price items may be returned for a refund within 30 days of receiving your order.
• Items purchased with a promotional discount of more than 15% may be returned within 30 days for store credit only.
• Items marked FINAL SALE cannot be returned or exchanged.
• All intimates are final sale.

How to Make a Return

Email leomheadquarters@gmail.com with RETURN in the subject line and let me know how I can help. Once your return is approved, I’ll send you the return shipping address.

Please include the return form that came with your shipment. Or leave a note for reference. 

You are responsible for the cost of shipping your return back to me. If you’d like me to generate a shipping label, just ask—the cost will be deducted from your refund or store credit. 

Please keep your tracking number. I cannot be responsible for return packages lost in transit.

For size exchanges, I’ll generally cover the cost of shipping the replacement back to you. Exceptions may occasionally apply.

A Little Return Etiquette

Please return clothing in perfectly unused condition, with tags intact—unworn, unwashed, and free of pet hair, deodorant stains, strong perfume, body odor, or evidence of a particularly glittery night out.... You know the drill ;) 

Something Wrong?

Please give your order a little look-over when it arrives. If something is damaged, defective, or I sent you the wrong item, let me know right away, and I’ll do my best to make it right.

Refunds + Store Credit

Once your return has been received and approved, your refund will be issued to your original payment method. Please allow up to 10 business days for processing, plus any additional time your bank or credit card company may need.

If you’re receiving store credit, I’ll email you with the information you need to use it toward some more Leom threads.

If more than 15 business days have passed since your refund was approved, please email leomheadquarters@gmail.com.