Shipping & Returns

While I sincerely hope it all fits you like a dream, it is completely understandable that making an online purchase is always a leap of faith and sometimes does not not quite make the cut. Thank you for giving it a try and I hope I can assist you with another size, color and style. 


Here are some guidelines to help ensure a smooth process with returns and exchanges. 

  • All items bought at full retail price are returnable for a refund within 30 days of purchase.
  • All items bought with a special promotion discount codes (15-30%) are exchangeable for store credit within 30 days. 
  • When using promotional coupon codes all return shipping costs back to our hub are covered by the customer. We will cover the cost of sending you another size in exchange. 
  • All items bought under the category Dealz 'n Stealz or are marked down online are final sales. 
  • All items bought in our amazing store location are only exchangeable for store credit within 30 days 
  • All intimates are final sales

If your return is time sensitive you can go ahead and send them item/s straight to

 

Leom Designs 

1013 Cedar Street 

Santa Cruz CA 95060 

 

Just be sure to leave a note with your name and email you used to make the purchase. 

If you prefer us to send you a shipping label ( for any items bought without promo codes over 10%) we are happy to send it to you and will deduct the amount from the return total. 

If you are exchanging for another size we will cover shipping both ways. 

Sign into your account with the email you used to purchase your order. Here you will be able to locate your order and start your return process. Don't worry, even if you checked out as a guest you have an account and will be able to redeem your password easily. 

I am still working out a few features, so if you are having trouble with any of the process, just email me at 

margotleom@leomdesigns.com

Please take note that returns are processed Mondays, Wednesdays and Fridays between the hours of noon and three. 

We will reference your return and send you a shipping label by email once we have verified the return request to be within our guidelines. 

This can take up to 48 hours depending on the day you submit your request. But don’t ya worry… We will do our best to get right back to you. 

  • Once a refund is issued you will receive an email confirmation and the money will be back in your account within 3-7 days.
  • If we issue you a store credit we will email you with all the needed info to redeem it.
  • Please send clothing in perfectly unused condition with all tags intact  (yes... we can tell if it has been worn and laundered and may depending on the situation charge a small laundering fee if the garment comes back with deodorant stains or smelling strongly chemical perfume or body odor… As you would probably not love receiving your order in such state either ;) Thank you so much for your kind consideration and understanding. xox

 

Shipping Information 

  
We ship Mondays, Wednesdays and Fridays. Once it is packed and the shipping label is printed, you will receive an email with the tracking information.

If you live in a country that has not been added to my options, please email me directly and I will most likely be able to ship to you! 

 

margotleom@leomdesigns.com

 

ph# 831-621-5044