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Shipping & Returns

 

SHIPPING

I currently ship twice a week. Maybe three times if a lot more orders come in. 

Please understand that the amount of days quoted online will kick in once it has entered the USPS system. 

When running a storewide sale, shipments may take longer to prepare for shipping. 

If you live in a country that has not been added to my options, please email me directly and I will most likely be able to ship to you!

 

RETURNS

While I sincerely hope it all fits you like a dream, it is completely understandable that making an online purchase is always a leap of faith and sometimes does not not quite make the cut. Thank you for giving it a try and I hope I can assist you with another size, color and style. 

Here are some guidelines to help ensure a smooth process with returns and exchanges. 

While we do not cover the cost of items being shipped back to us, we do cover the cost of a replacement being sent back to you. 

  • All items bought at full retail price are returnable for a refund within 30 days of purchase. 
  • All items bought with a special promotion discount codes (over 10%) are exchangeable for store credit within 30 days. 
  • Items marked FINAL SALE are final.
  • All intimates are final sales. 

 

Before sending anything back, please make sure your return/s are applicable for a return/exchange. 

Initiate your return by sending me an email to info@leomdesigns.com with the headline 'RETURN'. This way I will know to keep an eye out for it.  Here you can also ask me questions and let me know if you want me to hold anything for you while your shipment is in transit.

Fill out the Return Request Form I have sent along with the order and send the package to:

Leom Designs 
PO Box 5336 
Santa Cruz, CA 95063

  • Once a refund is issued you will receive an email confirmation and the money will be back in your account within 3-7 days.
  • If I issue you a store credit I will email you with all the needed info to redeem it.
  • Please send clothing in perfectly unused condition with all tags intact  (yes... I can tell if it has been worn and laundered and may depending on the situation charge a laundering fee if the garment comes back with deodorant stains or smelling strongly of chemical perfume or body odor… As you would probably not love receiving your order in such state either ;) Thank you so much for your kind consideration and understanding. xox

 The shipment needs to be postmarked no later than 30 days after purchase.